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Reserva del Higuerón Sport Club

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Sports activities

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Reserva del Higuerón Sport Club

1. Background

The resort’s management wants to improve the level of customer experience conveyed by its professionals.

Industrial sector

Sports activities

Services provided

SVT Program 4

2. Service

Using our methodology, we designed a work system that focuses on the results of the sports instructors, measuring their customer experience behavior and cross-referencing this result with the satisfaction of the resort’s customers.

3. Results

Increased customer satisfaction. Increased professional appraisal.

4. Data

The level of customer satisfaction rises from 85% to 97%. The rating of professionals increased from 65% to 86%.

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