Clínica Poyatos
Sector
Health
Reserva del Higuerón Sport Club
1. Background
The resort’s management wants to improve the level of customer experience conveyed by its professionals.
Industrial sector
Sports activities
Services provided
SVT Program 4
2. Service
Using our methodology, we designed a work system that focuses on the results of the sports instructors, measuring their customer experience behavior and cross-referencing this result with the satisfaction of the resort’s customers.
3. Results
Increased customer satisfaction. Increased professional appraisal.
4. Data
The level of customer satisfaction rises from 85% to 97%. The rating of professionals increased from 65% to 86%.
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Sector
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Sector
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Sector
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Working system
Sector
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Customer experience
Sector
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Customer recovery
Sector
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