Clínica Poyatos
Sector
Health
Reserva del Higuerón Resort
1. Background
Management needs to improve the decision-making of the service management team.
Industrial sector
Resort
Services provided
SVT Program 4
2. Service
Using our methodology, a monitoring system is designed for each department which is reflected in a scorecard showing the service impact of the decisions taken.
3. Results
Increased frequency of monitoring. Immediate improvement in the execution of services.
4. Data
Supervisions increase in frequency from 1/month to 4/month. Execution of services improves 27% on average.
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Sector
Health
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Sector
Health
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Sector
Health
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Working system
Sector
Offices
Los Naranjos Golf Club
Customer experience
Sector
Golf
Futuredent
Customer recovery
Sector
Dental Clinic
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