Clínica Poyatos
Sector
Health
Max Fitness Gym
1. Background
The management of this sports center wants to improve the customer experience of its members and the tourists who visit them during the season.
Industrial sector
Sports activities
Services provided
SVT Program 3
2. Service
We use our method to design a work system that improves the positions of the monitors within the room and, in this way, they have the option of successfully applying the customer service protocol.
3. Results
Improved internal audit score of the center. Increased conversion to members in customers visiting the center.
4. Data
Internal audit improves from 75% to 94%. Visitor conversion from 1/10 to 3/10.
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