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Marks & Spencer

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Retail

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Marks & Spencer

1. Background

The store manager wants to increase ticket sales by improving the location of the equipment within the store.

Industrial sector

Retail

Services provided

SVT Program 4

2. Service

We use our firm’s methodology to simulate inside a sports arena the store locations and support movements that professionals must perform in order to efficiently execute the customer service protocol.

3. Results

Improvement of the average store ticket. Increased customer conversion.

4. Data

Average store ticket increases by 25%. Store conversion increases up to 36%.

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