Clínica Poyatos
Sector
Health
La Sala Group
1. Background
Ownership wants training for the team to improve the customer experience.
Industrial sector
Restaurant
Services provided
SVT Program 3
2. Service
Our training system is used to train the key behaviours that the property has observed in other competitors with the same type of establishment and service.
3. Results
Key service behaviours are defined. The frequency of use of these behaviours is improved.
4. Data
Trained behaviours are implemented at a rate of 80% in the service. The average ticket of the establishment increases by 35%.
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