Clínica Poyatos
Sector
Health
Taberna La Montillana
1. Background
Ownership wants training for the team to improve the customer experience.
Industrial sector
Restaurant
Services provided
SVT Program 2
2. Service
Our training system is used to coach the key behaviours that ownership and the team see as necessary for the business’s typical customer to become loyal.
3. Results
Key service behaviours are defined. The frequency of use of these behaviours is improved.
4. Data
The trained behaviours are implemented at 75% in the service. The average ticket of the establishment increases by 25%.
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