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Hotel El Encinar de Sotogrande

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Hotel, Resort & Golf

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Hotel El Encinar de Sotogrande

1. Background

Management wants to know what operational needs are required for the new customer experience proposed by the property.

Industrial sector

Hotel, Resort & Golf

Services provided

SVT Program 3

2. Service

We trained the team in our method and then, in team work sessions, they defined all the skills, knowledge and work habits needed to implement the new customer experience.

3. Results

Definition of the training plan (technical knowledge and skills) and work habits required for the new customer experience.

4. Data

Planning of five technical training actions, training plan for six skills and modification of six work habits.

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Su palabra tiene más valor que la nuestra

The team makes decisions and plans them to improve the management’s proposal; this has been decisive.
Trainer Germán Schafer
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