Clínica Poyatos
Sector
Health
Hotel El Encinar de Sotogrande
1. Background
Management wants to know what operational needs are required for the new customer experience proposed by the property.
Industrial sector
Hotel, Resort & Golf
Services provided
SVT Program 3
2. Service
We trained the team in our method and then, in team work sessions, they defined all the skills, knowledge and work habits needed to implement the new customer experience.
3. Results
Definition of the training plan (technical knowledge and skills) and work habits required for the new customer experience.
4. Data
Planning of five technical training actions, training plan for six skills and modification of six work habits.
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Sector
Health
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Sector
Health
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Sector
Health
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Working system
Sector
Offices
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Customer experience
Sector
Golf
Futuredent
Customer recovery
Sector
Dental Clinic
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Su palabra tiene más valor que la nuestra
The team makes decisions and plans them to improve the management’s proposal; this has been decisive.
Trainer Germán Schafer
Shall we talk?
We will work closely with you to create a report, solve a specific problem or simply give you a fresh pair of eyes.