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Centros Vals Sport

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Sports activities

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Centros Vals Sport

1. Background

The management of the centers wants to train customer service habits that will improve the customer’s experience in the facilities.

Industrial sector

Sports activities

Services provided

SVT Program 2

2. Service

Using our training methodology, we train professionals in the customer service behaviors used by the colleagues most valued by customers in the centers.

3. Results

Improved customer satisfaction. Reduction of customer incidents.

4. Data

The level of customer satisfaction increased from 79% to 93%. Customer incidents decreased from 32% to 10%.

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