Clínica Poyatos
Sector
Health
Centros Vals Sport
1. Background
The management of the centers wants to train customer service habits that will improve the customer’s experience in the facilities.
Industrial sector
Sports activities
Services provided
SVT Program 2
2. Service
Using our training methodology, we train professionals in the customer service behaviors used by the colleagues most valued by customers in the centers.
3. Results
Improved customer satisfaction. Reduction of customer incidents.
4. Data
The level of customer satisfaction increased from 79% to 93%. Customer incidents decreased from 32% to 10%.
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Sector
Health
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Sector
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Sector
Health
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Working system
Sector
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Customer experience
Sector
Golf
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Customer recovery
Sector
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